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End-to-End Customer Experience Management for B2B Manufacturers


It is now time to put the customer at the center of all our planning! In these exciting times of huge technological innovation and disruption, manufacturers need to think more about what the customer wants and what will increase value for them. How can you own the whole customer experience and journey. How do we respond to service-obsessed customers. Moreover, what are the competency expectations and what will be the ROI. Topics covered include: Providing an integrated and connected CX, .. continue reading Excellence in aftermarket service and engagement, Optimal customer contact management, Successfully closing the customer experience loop, Thoroughly understanding your customer, their needs and requirements, Managing current and developing technology, Fomenting a CX culture across the organization, Effective customer education and information delivery strategies, Data collection and management, IoT as a fundamental feature of your CX strategies, CX management through social media.


Timings

08:45 AM - 05:00 PM (Business)

Entry Fees

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Exhibit Booth Cost Starts from View Details

Participants

100 - 500
Delegates

10 - 50 Exhibitors Estimated Count

Category & Type

Conference
Business Services

Editions

16 - 17 Jan 2020 Interested


Frequency Annual

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Organizer

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TBM Evolution Group Czech Republic

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User Community [ Users who have shown interest for this Event ]

halgurd

halgurd

Manager at jazera

Erbil, Iraq
SHAHID iqbal

SHAHID iqbal

Businessman at Al rayyan trader mardan

Mardan, Pakistan
51.228000 6.773000

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Venue to be announced

Düsseldorf, Germany

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