"Learn the secret recipes for building exceptional customer experience based on social media data." According to recent research, only 10% of consumers say brands meet expectations for a good experience. How can brands change this? By listening to ..
the feedback that their customers share online.On October 13th, Alex Orap, Chief Growth Officer at YouScan and The Social Intelligence Insider 50 Winner, will guide you through the secret recipes for enhancing customer experience using social media listening.
How to uncover previously unseen consumer feedback and learn more about consumer expectations
How to encourage your customers to share more insights with you
Real-life cases: how famous brands enhance customer experience using social media data.