10times
logo
Conference

IT Analytics Workshop


"Discover how analytics can add value to your IT operations."
ITR Technology will be hosting an IT Analytics workshop whereby they dive deeper into how ManageEngine's Analytics Plus product for IT departments empowers various IT departments to analyse, monitor and manage their Service Desks, networks, applications and endpoints. Learn how Analytics Plus can provide a unified view of your networks, servers, and applications, and empower you to make better strategic decisions. Learn how to leverage analytics to identify and resolve day-to-day help desk problems. Receive an exclusive product demonstration and discover how analytics can add value to your IT operations. Talk to our experts and receive help building complex reports.

Highlights

  • Learn how to leverage analytics to identify and resolve day-to-day help desk problems.
  • Learn how Analytics Plus can provide a unified view of your networks, servers, and applications, and
  • Receive an exclusive product demonstration and discover how analytics can add value to your IT opera

Timings

8:30 AM - 1:30 PM Business Hours

Entry Fees

Free Ticket For Industry Professionals View Details

Participants

100 Delegates
10 - 50 Exhibitors Estimated Count

Category & Type

Conference
Education & Training
IT & Technology

Editions

22 Aug 2019 Interested


Frequency One-time

Official Links

Website Contacts


Report Error
Claim this event

Organizer

Logo Send Stall Book Request

ITR Technology (ManageEngine SA) South Africa

6 events listed
+ Add me as user

User Community [Users who have shown interest for this Event]

GoingPhillip Strauss

Phillip Strauss

Manager at Silica Johannesburg, South Africa
GoingJzmotseo

Jzmotseo

CEO at Kura IT Johannesburg, South Africa
GoingPatrick Kyatogekwa

Patrick Kyatogekwa

CEO at DMT Consulting Kinshasa, Democractic Republic Of Congo
GoingNconyiwe Lisa Kunene

Nconyiwe Lisa Kunene

Technician at Ms Johannesburg, South Africa
GoingMuhammad Ismail

Muhammad Ismail

Product Owner at Silica Johannesburg, South Africa
GoingBrian Douglas Corrigan

Brian Douglas Corrigan

Technical Analyst Team leader at Silica Johannesburg, South Africa
GoingBrian Douglas

Brian Douglas

Technical Analyst team leader at Silica Johannesburg, South Africa

Schedule & Agenda

Thu, 22 Aug08:30 AM - 09:00 AMRegistrations and refreshments Registration
Thu, 22 Aug09:00 AM - 09:15 AMWelcome Note Keynote
Thu, 22 Aug09:15 AM - 10:00 AMSeven reports that can change the way you manage your help desk Session
As a help desk manager, it's vital to look at the right metrics when making important strategic and operational decisions. In this session, we'll look at seven reports that can give you a new perspective into your help desk operations and help you answer burning help desk questions, such as:What factors impact resolution times?How many times do requests get transferred between technicians and why?How do I improve customer satisfaction?
Thu, 22 Aug10:15 AM - 10:45 AMHow to implement continuous service improvement in your help desk: Request resolution Session
Continuous service improvement doesn't have to mean a complete overhaul of your help desk process. It can be simple, measured, and carried out in phases. Learn how to:Check the current state of your help desk performanceIdentify factors that negatively impact performanceGain the cognizance needed to suggest remedial measuresLeverage analytics to continuously monitor improvements
Thu, 22 Aug10:45 AM - 11:15 AMSneak peak into the new asset management analytics and Desktop Central integration Session
Get a walk-through of several out-of-the-box reports and dashboards offered for ServiceDesk Plus' asset management moduleDeep dive to learn how advanced analytics for Desktop Central can help you better manage your desktops and mobile devices
Thu, 22 Aug11:15 AM - 11:45 AMBreak Break
Thu, 22 Aug11:45 AM - 12:30 PMStreamlining NOC operations using Analytics Plus Session
With Analytics Plus, you can easily identify issues in your IT infrastructure and make accurate strategic decisions to keep your IT department up and runningAnalyze network and application data from a centralized locationView, customize, and build interactive reports and dashboards to help you track network and application usage trendsTake stock of repeated events in your IT department and prevent them from recurring

Visitor Ticket Price Register

Free Delegates Complimentary
-25.984202 28.123749

Venue Map & Directions

map of Premier Hotel Midrand

Premier Hotel Midrand

187 3rd Rd, Halfway Gardens, Midrand, 1682, South Africa
South Africa

Get Directions

Featured Hotels in Midrand

More Hotels