Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional and helpful, no matter what the situation .. Read more or who you're dealing with. This can be hard when you're dealing with customers who are rude and confrontational, even bordering on abusive! Handling Confrontational Customers shows you how to use your voice and word choice to control and calm the situation. Youâ€™ll even get some great techniques for quickly de-stressing - so you can stay positive and not let one bad apple affect your next interactionâ€¦or the rest of your day.
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