This 1-day workshop is intended for those individuals who are looking to implement a collaboration-based model that seeks to get the person, or .. Read more people most likely to be able to solve an issue working on that issue on the first touch. Support staff collaborate naturally, quite often in spite of the traditional tiered support model and escalation processes which have been imposed on them. Early adopters of swarming sought to create processes and structures which enabled collaboration and have reported compelling benefits including faster skills development, improved employee morale and increased customer satisfaction.
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