ManageEngine ITSM Seminar Johannesburg

10 Mar 2020
Premier Hotel Midrand, Midrand, South Africa

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"Take a dive into the best practices of IT service management applied to everyday IT situations."
1. Envisioning the service desk as the control centre of ITLearn how to:-Proactively identify and respond to issues.-Put incident classification, prioritization, and assignment on autopilot, alongwith other tasks.-Leverage tools and techniques to speed up incident resolution.2. Designing and implementing an effective onboarding processLearn how to:-Manage all onboarding tasks from within the service desk ticket.-Effectively collect information for your service requests.-Delegate the right tasks to the right people.3. The checklist-driven approach to acing change managementLearn how to:-Successfully plan and execute major changes.-Reduce failed changes, unplanned outages, and reconfigurations during change implementations.-Design process workflows for different change types.


  • Transition ITSM best practices from the drawing board to daily practice
  • Deliver an exceptional service ordering experience.
  • Handle major incidents effectively.


8:30 AM - 3:00 PM General Hours

Entry Fees

Free Ticket For Industry Professionals View Details


100 - 500
Based on previous editions

Category & Type

IT & Technology


10 Mar 2020

Frequency One-time

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User Community [ Users who have shown interest for this Event ]

Wistin Thibela

Wistin Thibela

Managing Director at Tonal Effect Pty Ltd

Roodepoort, South Africa
Pitso Boihang

Pitso Boihang

Network Administrator at SACAA

Midrand, South Africa

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Charles Ignatius

Charles Ignatius

Customer Success Manager, ITSM

Schedule & Agenda

Tue, 10 Mar 12:00 AM - 12:40 PM Keynote
Session 3

The checklist-driven approach to acing change management

How do you execute an innovative plan for implementing a major change that ...continue reading

Tue, 10 Mar 08:30 AM - 09:00 AM Registration
Tue, 10 Mar 09:00 AM - 09:20 AM Opening Ceremony
Welcome note
Tue, 10 Mar 09:20 AM - 10:00 AM Keynote

Envisioning the service desk as the control centre of IT

Tue, 10 Mar 10:00 AM - 10:40 AM Keynote
Session 1

Nailing incident management on rainy days

What does an internet service provider (ISP) do when it faces its biggest outage in years,...continue reading

Tue, 10 Mar 10:40 AM - 11:20 AM Keynote
Session 2

Designing and implementing an effective onboarding process

How can a rapidly growing organization scale up its service ordering expe...continue reading

Tue, 10 Mar 11:20 AM - 12:00 PM Break
Coffee Break
Tue, 10 Mar 12:40 PM - 01:20 PM Keynote
Session 4

Seven essential ingredients for an effective ITAM program

How do you ensure that your hardware and software asset information is in ...continue reading

Tue, 10 Mar 01:20 PM - 01:45 PM Closing Ceremony
Wrap up & Prize giving

ManageEngine is committed to quality customer service and customer education. When you choose ManageEngine for your ITSM solutions, you get...continue reading

Tue, 10 Mar 01:45 PM - 03:00 PM Lunch
Lunch & Networking

Visitor Ticket Price

Free Delegates 100
-25.984202 28.123749

Venue Map & Directions

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Premier Hotel Midrand

187 3rd Rd, Halfway Gardens, Midrand, 1682, South Africa
South Africa

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