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1st Edition  Conference

ManageEngine ITSM Seminar


"Delivering best-in-class ITSM in everyday situations"
Are you struggling to keep up with the growing demand to deliver high quality support in your organization? We're here to help. Join us at ManageEngine's first-ever ITSM seminar in Los Angeles, where you'll learn how to implement best practices in everyday ITSM scenarios.

Highlights

  • Learn how to deliver best-in class ITSM.
  • Dive deep into various scenario-based ITSM processes.
  • Learn from a Q&A session with ITSM experts.
  • Network and share knowledge with your peers in the industry.
  • And what's more, the event is free!

Timings

9:00 AM - 2:00 PM Business Hours

Entry Fees

Free Ticket For Industry Professionals View Details

Participants

100
Delegates

3 Exhibitors Estimated Count

Category & Type

Conference
Business Services
IT & Technology

Editions

17 Oct 2019 1st Edition


Frequency One-time

Official Links

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Organizer

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Zoho Corporation Pvt. Ltd USA

132 events listed

User Community [ Users who have shown interest for this Event ]

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Marketing Director at ManageEngine

New York, United States
mohamed Abdulahi Mohamoud

mohamed Abdulahi Mohamoud

Protection Officer at ministry of Justice

Hargeisa, Somalia
DEVINE KWEKU ASHIA APPENTENG

DEVINE KWEKU ASHIA APPENTENG

IT MANAGER / SYSTEMS ADMINISTRATOR at CATHOLIC UNIVERSITY COLLEGE OF GHANA

Accra, Ghana

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Schedule & Agenda

Thu, 17 Oct09:00 AM - 09:30 AMEnvisioning the service desk as the control center of IT Keynote
Thu, 17 Oct09:30 AM - 10:15 AMDesigning and implementing an effective onboarding process Session

How can a rapidly growing organization scale up its service ordering experience to ensure maximum customer satisfaction?


Learn how to:

  • Manage all onboarding tasks from within the service desk ticket.
  • Effectively collect information for your service requests.
  • Delegate the right tasks to the right people.

Thu, 17 Oct10:15 AM - 10:45 AMNailing incident management on rainy days Session

What does an internet service provider (ISP) do when it faces its biggest outage in years, and scores of its customers are getting 502 errors?


Learn how to:

  • Proactively identify and respond to issues.
  • Put incident classification, prioritization, and assignment on autopilot, along with other tasks.
  • Leverage tools and techniques to speed up incident resolution.

Thu, 17 Oct11:00 AM - 11:15 AMCoffee break Break


Thu, 17 Oct11:15 AM - 12:00 PMThe checklist-driven approach to acing change management Session

How do you execute a foolproof plan for implementing a major change that involves migrating your on-premises infrastructure to the cloud?


Learn how to:

  • Successfully plan and execute major changes.
  • Reduce failed changes, unplanned outages, and reconfigurations during change implementations.
  • Design process workflows for different change types.

Thu, 17 Oct12:00 PM - 12:30 PMSeven essential ingredients for an effective ITAM program Session

How do you ensure that your hardware and software asset information is in one place, your asset usage is optimal, and your costs are under control?


Learn how to:

  • Centrally organize and manage your IT asset data.
  • Maintain license compliance and sail through vendor audits.
  • Optimize asset usage and keep costs under control.

Thu, 17 Oct12:30 PM - 12:45 PMHow ManageEngine can make your ITSM wholesome Closing Ceremony

ManageEngine is committed to quality customer service and customer education. When you choose ManageEngine for your ITSM solutions, you get:

  • Onboarding support: We help with both implementation and product training.
  • Access to our customer success program.
  • Heath checks: We'll check in periodically to see how you're doing and if you need any help.
  • Free online customer education.
  • Invitations to ManageEngine customer events.

Thu, 17 Oct12:45 PM - 02:00 PMLunch and networking Lunch


Visitor Ticket Price

Free Business Register now to save your spot! [Limited seats available]
34.052830 -118.251910

Venue Map & Directions

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Convene

333 S Grand Avenue, 3rd Floor, Los Angeles, CA 90071, USA
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