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The Maximizing Medical Device Customer Support Operations Conference, organized by the Q1 Productions will take place from 28th April to the 29th April 2014 in Chicago, USA. The conference will cover areas like The Device Industry Is At The Cusp Of A Promising Customer Experience Phenomenon And By Uncovering Leading Service Strategies, Attendees Will Discover Unique Aspects And Best Practices That Can Be Directly Implemented Within An Organization Creating A Positive Competitive Advantage In Today'S Marketplace. Some prominent speakers include Reg Stump, Stuart Magloff, Brian J. Bruner, Sandra Price, Deborah Dexter, Frank Faria, Amanda Forbes, Linda Newman, Jason Mercer-Pottinger, Cynthia Lenahan, Rose Mary Moegling, Jeff Olson, Ross Brewer, Michael Haas, Colleen Cusick, Mary Lucnik, Harel Deutsch, Allen Passerallo, Nicole Liffrig Molife, Mary Corkins.
Listed In
Timings07:30 AM - 05:40 PM (Apr 28)
(General)
07:30 AM - 04:30 PM (Apr 29)
(General)
| Entry FeesCheck Official Website |
Estimated Turnoutupto 100 Delegates Based on previous editions | Event TypeConference |
EditionsApr 2014Frequency Not Available | Official LinksWebsiteContactsReport Error Claim this event |
| Different Located Editions Atlanta, USA14 - 15 May 2015 | |
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EditionApr 2014
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Torres Miguel
Engineer
Chicago, United States
Debbie Kohn Sirt
Owner
Chicago, United States
Charvalis Winding
Web Publication
Chicago, United States
Alan Wallis
Owner
Chicago, United States
pamela frye
Chicago, United States
Kendra lamb
Account Rep
Chicago, United States
Vanessa B.
Business Associate
Chicago, United States
Lauriel Young
Chicago
Chicago, United StatesView More
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Add Your ReviewSchedule & Agenda
| Mon, 28 Apr 07:30 AM - 08:20 AM | REGISTRATION & COFFEE | |
| Mon, 28 Apr 08:20 AM - 08:30 AM | CHAIRPERSON WELCOME & OPENING REMARKS | |
| Mon, 28 Apr 08:30 AM - 09:20 AM | KEYNOTE ADDRESS: CUSTOMER SERVICE AS A STRATEGIC PLAYER TO GAIN A COMPETITIVE ADVANTAGE Throughout other industries, organizations have been able to dominate the market by becoming leaders in customer service satisfaction. Compani...continue reading | |
| Mon, 28 Apr 09:20 AM - 10:10 AM | THE CUSTOMER SERVICE TRANSFORMATION INTO ACCOUNT MANAGEMENT: IS YOUR COMPANY READY? ver the past several years, the role of the customer service executive within the medical device industry has altered tremendously, primarily ...continue reading | |
| Mon, 28 Apr 10:10 AM - 10:40 AM | COFFEE & NETWORKING BREAK | |
| Mon, 28 Apr 10:40 AM - 11:30 AM | MASTERING THE BALANCING ACT: TRADITIONAL CUSTOMER SERVICE V. DIGITAL TECHNOLOGIES Superior customer retention has traditionally been created and maintained through the development of quality personal relationships, yet how d...continue reading | |
| Mon, 28 Apr 11:30 AM - 12:20 PM | OPPORTUNITIES & LIMITATIONS FOR TRANSITIONING TRADITIONAL CALL CENTER METHODS TO ONLINE & DIGITAL TOUCH POINTS While personal contact with customers is not always necessary in customer service, one-on-one communication creates an opportunity to enhance ...continue reading | |
| Mon, 28 Apr 12:20 PM - 01:50 PM | LUNCHEON FOR ALL ATTENDEES, SPEAKERS & SPONSORS | |
| Mon, 28 Apr 01:50 PM - 02:40 PM | CASE STUDY: UTILIZING SOCIAL MEDIA TO ENHANCE & ENCOURAGE CUSTOMER INTERACTION On a global scale, social media has become an essential function to growing everyday business. The prevalent form of communication has allowed...continue reading | |
| Mon, 28 Apr 02:40 PM - 03:30 PM | ENHANCING EFFECTIVE INTRADEPARTMENTAL COMMUNICATION CHANNELS TO STREAMLINE & IMPROVE SERVICE Customer service is an all-encompassing role within a medical device company where the service representative is consistently working across m...continue reading | |
| Mon, 28 Apr 03:30 PM - 04:00 PM | COFFEE & NETWORKING BREAK | |
| Mon, 28 Apr 04:00 PM - 04:50 PM | PANEL DISCUSSION: COPING AS AN INDUSTRY WITH THE RISE OF CUSTOMER EXPECTATIONS Across all industries, the expectations of customer service, particularly within the United States, are consistently higher than in other coun...continue reading | |
| Mon, 28 Apr 04:50 PM - 05:40 PM | SHORT STORIES FOR BENCHMARKING & CUSTOMIZING METRICS USED TO MEASURE CUSTOMER SATISFACTION (2 20-minute presentations followed by Q&A)Understanding the customeru00e2u0080u0099s needs is key in being able to provide a superior level o...continue reading | |
| Mon, 28 Apr 05:40 PM - 05:40 AM | DAY ONE CONFERENCE CONCLUSION | |
| Tue, 29 Apr 07:30 AM - 08:00 AM | REGISTRATION & COFFEE | |
| Tue, 29 Apr 08:00 AM - 08:10 AM | CHAIRPERSON OPENING REMARKS | |
| Tue, 29 Apr 08:10 AM - 09:00 AM | PROFILING WITHIN HIRING TO DRIVE SUCCESS IN THE COMPLEX ROLE OF CUSTOMER SERVICE Customer service is no longer a clerical position, but a complex and dynamic role responsible for various functions which requires a unique an...continue reading | |
| Tue, 29 Apr 09:00 AM - 09:50 AM | DEVELOPMENT OF COMPREHENSIVE COMPLIANCE PROCEDURES WITHIN CUSTOMER SERVICE TO REDUCE RISK Adhering to regulatory guidelines is at the forefront of importance across all areas of a medical device organization, yet the impact is surel...continue reading | |
| Tue, 29 Apr 09:50 AM - 10:20 AM | COFFEE & NETWORKING BREAK | |
| Tue, 29 Apr 10:20 AM - 11:10 AM | THE AFFORDABLE CARE ACT: IMPACT ON THE DEVICE INDUSTRY & ITS CUSTOMER An essential part of being able to service a customer and improve experience is mastering the ability to understand their unique needs. As the...continue reading | |
| Tue, 29 Apr 11:10 AM - 12:00 PM | HE OTHER CUSTOMER: STRATEGIES FOR EFFECTIVELY SERVICING PURCHASING GROUPS Throughout the medical device industry, the method in which devices are puru00c2u00acchased and contracted has changed dynamically over the co...continue reading | |
| Tue, 29 Apr 12:00 PM - 01:00 PM | LUNCHEON FOR ALL ATTENDEES, SPEAKERS & SPONSORS | |
| Tue, 29 Apr 01:00 PM - 01:50 PM | HOSPITAL PERSPECTIVE: GAINING INSIGHT TO IMPROVE THE CUSTOMERu00e2u0080u0099S EXPERIENCE Creating lasting and advantageous partnerships with hospitals and healthcare organizations across the United States continues to become more c...continue reading | |
| Tue, 29 Apr 01:50 PM - 02:40 PM | LEADING BY EXAMPLE: THE TRUE ART OF BECOMING A CUSTOMER SERVICE LEADER u00e2u0080u009cWhen dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion,...continue reading | |
| Tue, 29 Apr 02:40 PM - 02:50 PM | COFFEE & NETWORKING BREAK | |
| Tue, 29 Apr 02:50 PM - 03:40 PM | CASE STUDY: IMPROVING CUSTOMER EXPERIENCE THROUGH EVOLUTIONS IN REMOTE CONNECTIVITY The growing popularity of integrating remote access capabilities in medical device products is changing the way customer support is delivered ...continue reading | |
| Tue, 29 Apr 03:40 PM - 04:30 PM | DEVELOPMENT OF A GLOBAL MINDSET TO ENHANCE INTERNATIONAL CUSTOMER SERVICE As a medical device company expands globally, especially within emerging markets such as India, Brazil, and Russia, new obstacles are formed f...continue reading | |
| Tue, 29 Apr 04:30 PM - 04:30 PM | CLOSING REMARKS AND CONFERENCE CONCLUSION | |
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