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"Cohesive and Consistent Customer Experiences Across Multiple Channels"
Despite uncertain times, many companies are still actively undergoing transformational processes. CX professionals are constantly researching new methods to effectively communicate with customers, implementing omnichannel strategies, and experimenting to improve their organisation's success. However, it can be difficult for leaders to determine which areas to prioritise in order to meet customer expectations, as these expectations are constantly evolving. CX departments are under increasing pressure to deliver business outcomes through their customer experience programs. Join our 14th Annual Customer Experience Management Summit, on 4th – 5th October 2023 in Vienna to address various issues of a personalisation strategy, emotional connection with the customer, ways to overcome unexpected challenges, power of brand partnerships and more
Highlights
- Personalisation: Data and technology usage for personalising customer experiences at scale
- Develop emotional intelligence in customer service teams to improve empathy and communication
- Voice assistants and chatbots: Best practices for providing a seamless and satisfying CX
- Strategies for leveraging social media to engage with customers and respond to feedback
- How to gather and analyse customer feedback to identify areas for improvement
Listed In
Timings8:00 AM - 7:00 PM (General)
| Entry FeesCheck Official Website |
Estimated Turnout80 Delegates Based on previous editions | Event TypeConference |
EditionsOct 2023+8 more editions Frequency Annual Next edition likely in Oct 2024 | Official LinksWebsiteContactsReport Error Claim this event |
| Online Editions Annual Customer Experienc... 06 - 07 Oct 2021 15 Followers | |
| Event Happened Alongside Annual Cyber Securit... 04 - 05 Oct 2023 11 Followers Annual Optimising Co... 04 - 05 Oct 2023 4 Followers Pharma Customer Expe... 04 - 05 Oct 2023 6 Followers | |
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Schedule & Agenda
Filter By| Wed, 04 Oct 08:00 AM - 08:30 AM | Registration Registration Registration and Morning Coffee | |
| Wed, 04 Oct 08:30 AM - 08:45 AM | Opening Ceremony Opening Remarks from the Chairperson | |
| Wed, 04 Oct 08:45 AM - 09:00 AM | Networking Networking Session SPEED NETWORKING SESSION | |
| Wed, 04 Oct 01:00 PM - 02:00 PM | Lunch Lunch | |
| Wed, 04 Oct 05:30 PM - 06:00 PM | Roundtable Panel Discussion SPECIAL FEATURE: Interactive Panel Discussion | |
| Wed, 04 Oct 06:00 PM - 07:00 PM | Dinner + Cocktail Cocktail Reception Cocktail Reception | |
| Thu, 05 Oct 08:30 AM - 08:50 AM | Registration Registration and Morning Coffee | |
| Thu, 05 Oct 08:50 AM - 09:00 AM | Opening Ceremony Registration and Morning Coffee | |
| Thu, 05 Oct 01:00 PM - 02:00 PM | Lunch Lunch | |
| Thu, 05 Oct 06:00 PM - 06:30 PM | Closing Ceremony CLOSING REMARKS FROM CHAIPERSON | |
Venue Map & Directions
Margaretengürtel 142, 1050 Wien, Austria
Vienna,
Austria
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