12th Edition Conference

Annual Customer Experience Management Summit

06 - 07 Oct 2021 Add To Calendar
About Followers 33 Exhibitors Speakers 6 Reviews Photos Travel Deals

Bancassurance is a customer-centric channel by definition: offering an answer to insurance needs, leveraging on clients’ knowledge. Product innovation is not sufficient without an efficient, real-time, multichannel service model: telephone, website, app, branch and sales network are different touch points of the same integrated journey – activated on demand by the customer. • Customer expectations on digital experience from insurance is increasing and aligning to big digital players • .. continue reading Simplicity, convenience and transparency are key both on language, experience and product • Timing and touch points with Carriers are selected by customers: The service model needs to be designed to answer to this request. In early 2017, a vision was born, shining a light of hope through the darkness of corporate agnosticism. • Building a CX programme – Dazzling stakeholders to CX via your team and their actions • Cross-functional excellence in a world of COVID-19 and remote working • Team challenges, team victories, team learnings. Sponsoring a customer-centric strategy is not a choice anymore, even in the insurance industry. Let’s reflect on how to drive a successful transformation, exploiting internal and external data sources, ensuring cross-organisation alignment, optimising the investment between innovative digital features and improved physical experiences.


09:00 AM-06:00 PM (expected)
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Entry Fees

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Estimated Turnout

500 - 1000
Based on previous editions

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Oct 2021 Interested
+6 more editions

Frequency Annual

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Allan LloydsTop Rated

Slovakia84 Total Events / 15 Upcoming Events
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Vienna, Austria

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