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Conference

TMForum Digital Leadership Summit Toronto

The Omni King Edward Hotel, Toronto, Canada
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The TMForum Digital Leadership Summit Toronto, organized by the Tm Forum will take place on 23rd April 2015 in Toronto, Canada.


Timings

08:30 AM - 05:00 PM General Hours

Entry Fees

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Participants

upto 100
Delegates
Based on previous editions

Category & Type

Conference
Business Services

Editions

Apr 2015


Frequency Not Available

Official Links

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Organizer

Logo Follow Company

TM ForumRenowned

USA55 Total Events / 2 Upcoming Events

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Speakers

Speaker
Rob Rich

Rob Rich

MD TM Forum Insights Research at TM Forum Insights Research United States
Speaker
Nyla Ahmad

Nyla Ahmad

Vice President & Group Director, Local Digital Services at Zoocasa,... Toronto, Canada
Speaker
Rebecca Sendel

Rebecca Sendel

Senior Director, Product Management at TM Forum United States
Speaker
Carol Borghesi

Carol Borghesi

Founder and Principal at Customers First Culture Vancouver, Canada

Schedule & Agenda

Thu, 23 Apr 08:30 AM - 09:00 AM
Registration and Coffee
Thu, 23 Apr 09:00 AM - 09:30 AM
Introduction HOW THE DIGITAL REVOLUTION IS RESHAPING COMPETITIVE LANDSCAPES AND CREATING NEW BATTLEGROUNDS
This introduction will highlight key battlegrounds where digital businesses will reshape competitive landscapes and redefine success criteria ...continue reading
Thu, 23 Apr 09:30 AM - 11:00 AM
Workshop #1: Digital Business Transformation
WHAT DOES IT MEAN TO BE A DIGITAL BUSINESS?This workshop will identify key characteristics of what it means to be a digital business. We will ...continue reading
Thu, 23 Apr 11:00 AM - 11:20 AM
REFRESHMENT BREAK
Thu, 23 Apr 11:20 AM - 12:30 PM
Workshop #2: Digital Business Management Dashboard
DESIGNING THE DASHBOARD OF THE FUTUREThis workshop will outline how to define success and how to track the progress on the path of becoming an...continue reading
Thu, 23 Apr 12:30 PM - 01:30 PM
LUNCH
Thu, 23 Apr 01:30 PM - 02:30 PM
Workshop #3: Managing the Transformation Journey to Customer Centricity
APPLYING SIX PRINCIPLES THAT PUT THE CUSTOMER AT THE HEART OF YOUR BUSINESSThis workshop will focus on how service providers are transforming ...continue reading
Thu, 23 Apr 02:30 PM - 03:15 PM
Workshop #4 - Part One: Customer Centricity
GETTING THE u2018OMNI-CHANNELu2019 CUSTOMER EXPERIENCE RIGHTThis workshop will identify key challenges and actions needed to define and implem...continue reading
Thu, 23 Apr 03:15 PM - 03:30 PM
BREAK
Thu, 23 Apr 03:30 PM - 04:30 PM
Workshop #5 - Digital Enablement
THE TRANSFORMATION JOURNEYThis workshop will examine the different steps of the transformation journey from a hybrid to a fully virtualized en...continue reading
Thu, 23 Apr 04:30 PM - 05:00 PM
CLOSING REMARKS
Recap learnings, brief discussion on Forum resources to help address issues. Audience opinion polls and feedback.MODERATOR:Rob Rich
43.649194-79.376020

Venue Map & Directions

map of The Omni King Edward Hotel

The Omni King Edward Hotel

37 King St E, Toronto, ON M5C 1E9
Canada

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