Xperience Summit

15 - 16 May 2023 New Date Reminder
San Francisco Marriott Union Square, San Francisco, USAGet Directions
AboutFollowers 1ExhibitorsSpeakers 22ReviewsTravel Deals

The 5th Annual ISG Xperience Summit brings together business and technology professionals, thought leaders, innovators, and pioneers in an intimate and collaborative setting. Together, we’ll explore how emerging technologies and advanced strategies are helping organizations respond to evolving consumer expectations. With insights from ISG experts that are collaborating with your industry peers every day, you’ll gain a deeper understanding of how companies across sectors are adapting to .. continue reading these changes. And you’ll leave with the tools you need to execute an elevated experience, one guaranteed to win your consumer’s loyalty in 2023.You know better than anyone that your customers’ expectations for a seamless buying experience and instant gratification have skyrocketed. You also know delivering on these complex and non-negotiable needs requires a digital strategy—plus the tools and partners to get you there—that’s more sophisticated than ever before.


1:00 PM - 6:00 PM (May 15) (General)
8:30 AM - 6:00 PM (May 16) (General)

Entry Fees

Paid Ticket View Details

Estimated Turnout

Based on previous editions

Category & Type

Business Services


May 2023, San Francisco
Mar 2021, Online
+1 more edition

Frequency Annual
Next edition likely in May 2024

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Schedule & Agenda

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All Days Day 1 Day 2All TypesRegistrationOpening CeremonySessionNetworkingClosing CeremonyDinner + CocktailLunch
Mon, 15 May 01:00 PM - 01:30 PM Registration
Registration & Light Lunch
Mon, 15 May 01:30 PM - 01:40 PM Opening Ceremony
Chairman's Welcome
Susshruth Apshankar
Susshruth Apshankar Partner, ISG
Mon, 15 May 01:40 PM - 02:00 PM Session
ISG Predicts: Technology Transformation & Customer Experience - Aligning for Success
Pratibha Salwan
Pratibha Salwan Director, ISG
Mon, 15 May 02:05 PM - 02:35 PM Session
Keynote: The Fan Experience A Whole New Ballgame
The San Francisco Giants strive to be champions, on and off the field. And championships on the field almost always translate to but...continue reading
Bill Schlough
Bill Schlough SVP & Chief Information Officer, The San Fran..
Mon, 15 May 02:35 PM - 02:55 PM Networking
Networking Break & Innovation Lab
Mon, 15 May 02:55 PM - 03:05 PM Session
ISG Insights: Humanizing the Digital Experience in the Post-Pandemic World
Sunder Pillai
Sunder Pillai Director and Practice Leader Retail, CPG and ..
Mon, 15 May 03:10 PM - 03:40 PM Session
PANEL: How to put the Human into Your Digital Experience (at least when it’s needed)
The Pandemic placed unanticipated demands of providing contactless and seamless experiences to customers as they traverse throu...continue reading
Wayne Butterfield
Wayne Butterfield Partner, ISG
Deb Ermiger
Deb Ermiger VP, Digital Engagement, Aflac
Mon, 15 May 03:45 PM - 04:15 PM Session
Experience is the new currency - Creating the Optimal Experience for Customers, Employees, and Partners.
Mon, 15 May 04:20 PM - 05:00 PM
ISG Startup Challenge
Mon, 15 May 05:00 PM - 05:10 PM Closing Ceremony
Chairman's Close Day 1
Susshruth Apshankar
Susshruth Apshankar Partner, ISG
Pratibha Salwan
Pratibha Salwan Director, ISG
Mon, 15 May 05:10 PM - 06:10 PM Dinner + Cocktail
Welcome Reception
Tue, 16 May 08:00 AM - 09:00 AM Registration
Registration & Breakfast
Tue, 16 May 09:00 AM - 09:10 AM Opening Ceremony
Chairman's Welcome
Susshruth Apshankar
Susshruth Apshankar Partner, ISG
Pratibha Salwan
Pratibha Salwan Director, ISG
Tue, 16 May 09:10 AM - 09:30 AM Session
ISG Predicts: Data Wars are Fast Replacing Cloud Wars
Susshruth Apshankar
Susshruth Apshankar Partner, ISG
Tue, 16 May 09:35 AM - 10:05 AM Session
Keynote Presentation: Giving Customers a Voice in a World Full of Numbers
We live in uncertain times. Technology changes very rapidly. Business models evolve almost overnight. To top it off, we are in the m...continue reading
Alex Genov
Alex Genov Head of Marketing Insights and Customer Resea..
Tue, 16 May 10:10 AM - 10:40 AM Session
Industry Spotlight Fire Side Chat: Navigating Transformative CX Technology
Join us for this fireside chat to understand the enterprise CX stack and how it can help you achieve differentiation amid the g...continue reading
Bernie Hoecker
Bernie Hoecker Partner, ISG
Ashmeet Sidana
Ashmeet Sidana Chief Engineer, Engineering Capital
Tue, 16 May 10:40 AM - 11:00 AM Networking
Networking Break & Innovation Lab
Tue, 16 May 11:00 AM - 11:10 AM Session
ISG Insights: Designing Experiences for an Emerging User Base
Increasingly, internal and external customers are becoming more digitally savvy and technically proficient. They are also wearing th...continue reading
Shriram Natarajan
Shriram Natarajan Director, ISG
Tue, 16 May 11:15 AM - 11:45 AM Session
PANEL: Driving Brand Loyalty and Trust through Customer-centric Ecosystems
Digitization has enabled customer ecosystems that intrinsically drive brand loyalty and engagement. While these ecosystems are designed to ...continue reading
Christie Apodaca
Christie Apodaca Consultant, ISG
Eric Norman
Eric Norman Head of Infrastructure Architecture & Innovat..
Tue, 16 May 11:50 AM - 12:20 PM Session
Connecting your Internal and External Brand to Deliver the Ultimate Experience
Tue, 16 May 12:20 PM - 01:15 PM Lunch
Tue, 16 May 01:15 PM - 01:25 PM Session
ISG Insights: Is technology the answer to my ESG strategy?
How can brands operationalize their ESG strategy effectively by leveraging technology to reduce carbon footprint, enhance opera...continue reading
Kathryn Rudy
Kathryn Rudy Chief Data & Analytics Officer, ISG
Tue, 16 May 01:30 PM - 02:00 PM Session
PANEL: Connecting Governance, Culture and Accountability to Your ESG Strategy
ESG has taken centerstage, not just due to regulations and compliance but also due to customer expectations. Customers want to ...continue reading
Shafqat Azim
Shafqat Azim Partner, ISG
Tope Sadiku
Tope Sadiku Global Head of Employee Digital Experience, K..
Tue, 16 May 02:05 PM - 02:30 PM Session
Featured Presentation
Tue, 16 May 02:40 PM - 03:00 PM Networking
Networking Break & Innovation Lab
Tue, 16 May 03:00 PM - 03:10 PM Session
ISG Insights: An Inside Out Approach to Increasing Your Customer's Marketshare
Learn the good, the bad and the ugly about how your EX has direct impacts on your CXShare tip...continue reading
Beth Thomas
Beth Thomas Partner, ISG
Tue, 16 May 03:15 PM - 03:45 PM Session
Ensure the Hybrid Worker is Embedded into New Ways of Working
Tue, 16 May 03:50 PM - 04:20 PM Session
PANEL: Increase the Value of Your EX Culture Coin in 12 Steps
EX is at the Core of a successful CX strategy, execution, and realization. But what really is “EX”? How do you qualify and quan...continue reading
Rahul Khatod
Rahul Khatod Transformation and Self-Leadership Coach, Gen..
Paul Cook
Paul Cook President and CEO, CoastHills Credit Union
Tue, 16 May 04:30 PM - 05:00 PM Closing Ceremony
Turning Notes into Actions: Design Thinking
Tue, 16 May 05:00 PM - 06:00 PM Closing Ceremony
Closing Reception

Visitor Ticket Price

Free Visitor/GeneralEnterprise

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480 Sutter St, San Francisco, CA 94108

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