Xperience Summit

The 5th Annual ISG Xperience Summit brings together business and technology professionals, thought leaders, innovators, and pioneers in an intimate and collaborative setting. Together, we’ll explore how emerging technologies and advanced strategies are helping organizations respond to evolving consumer expectations. With insights from ISG experts that are collaborating with your industry peers every day, you’ll gain a deeper understanding of how companies across sectors are adapting to .. continue reading these changes. And you’ll leave with the tools you need to execute an elevated experience, one guaranteed to win your consumer’s loyalty in 2023.You know better than anyone that your customers’ expectations for a seamless buying experience and instant gratification have skyrocketed. You also know delivering on these complex and non-negotiable needs requires a digital strategy—plus the tools and partners to get you there—that’s more sophisticated than ever before.

Speakers

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Susshruth Apshankar

Partner, ISG

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Pratibha Salwan

Director, ISG

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Bill Schlough

SVP & Chief Information Officer, The San Fransisco Giants

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Sunder Pillai

Director and Practice Leader Retail, CPG and Enterprise

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Wayne Butterfield

Partner, ISG

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Deb Ermiger

VP, Digital Engagement, Aflac

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Schedule & Agenda

Mon, 15 May 01:00 PM - 01:30 PM	Registration Registration & Light Lunch
Mon, 15 May 01:30 PM - 01:40 PM	Opening Ceremony Chairman's Welcome Susshruth Apshankar Partner, ISG
Mon, 15 May 01:40 PM - 02:00 PM	Session ISG Predicts: Technology Transformation & Customer Experience - Aligning for Success Pratibha Salwan Director, ISG
Mon, 15 May 02:05 PM - 02:35 PM	Session Keynote: The Fan Experience A Whole New Ballgame The San Francisco Giants strive to be champions, on and off the field. And championships on the field almost always translate to but...continue reading Bill Schlough SVP & Chief Information Officer, The San Fran..
Mon, 15 May 02:35 PM - 02:55 PM	Networking Networking Break & Innovation Lab
Mon, 15 May 02:55 PM - 03:05 PM	Session ISG Insights: Humanizing the Digital Experience in the Post-Pandemic World Sunder Pillai Director and Practice Leader Retail, CPG and ..
Mon, 15 May 03:10 PM - 03:40 PM	Session PANEL: How to put the Human into Your Digital Experience (at least when it’s needed) The Pandemic placed unanticipated demands of providing contactless and seamless experiences to customers as they traverse throu...continue reading Wayne Butterfield Partner, ISG Deb Ermiger VP, Digital Engagement, Aflac +1 more
Mon, 15 May 03:45 PM - 04:15 PM	Session Experience is the new currency - Creating the Optimal Experience for Customers, Employees, and Partners.
Mon, 15 May 04:20 PM - 05:00 PM	ISG Startup Challenge
Mon, 15 May 05:00 PM - 05:10 PM	Closing Ceremony Chairman's Close Day 1 Susshruth Apshankar Partner, ISG Pratibha Salwan Director, ISG
Mon, 15 May 05:10 PM - 06:10 PM	Dinner + Cocktail Welcome Reception
Tue, 16 May 08:00 AM - 09:00 AM	Registration Registration & Breakfast
Tue, 16 May 09:00 AM - 09:10 AM	Opening Ceremony Chairman's Welcome Susshruth Apshankar Partner, ISG Pratibha Salwan Director, ISG
Tue, 16 May 09:10 AM - 09:30 AM	Session ISG Predicts: Data Wars are Fast Replacing Cloud Wars Susshruth Apshankar Partner, ISG
Tue, 16 May 09:35 AM - 10:05 AM	Session Keynote Presentation: Giving Customers a Voice in a World Full of Numbers We live in uncertain times. Technology changes very rapidly. Business models evolve almost overnight. To top it off, we are in the m...continue reading Alex Genov Head of Marketing Insights and Customer Resea..
Tue, 16 May 10:10 AM - 10:40 AM	Session Industry Spotlight Fire Side Chat: Navigating Transformative CX Technology Join us for this fireside chat to understand the enterprise CX stack and how it can help you achieve differentiation amid the g...continue reading Bernie Hoecker Partner, ISG Ashmeet Sidana Chief Engineer, Engineering Capital +1 more
Tue, 16 May 10:40 AM - 11:00 AM	Networking Networking Break & Innovation Lab
Tue, 16 May 11:00 AM - 11:10 AM	Session ISG Insights: Designing Experiences for an Emerging User Base Increasingly, internal and external customers are becoming more digitally savvy and technically proficient. They are also wearing th...continue reading Shriram Natarajan Director, ISG
Tue, 16 May 11:15 AM - 11:45 AM	Session PANEL: Driving Brand Loyalty and Trust through Customer-centric Ecosystems Digitization has enabled customer ecosystems that intrinsically drive brand loyalty and engagement. While these ecosystems are designed to ...continue reading Christie Apodaca Consultant, ISG Eric Norman Head of Infrastructure Architecture & Innovat.. +1 more
Tue, 16 May 11:50 AM - 12:20 PM	Session Connecting your Internal and External Brand to Deliver the Ultimate Experience
Tue, 16 May 12:20 PM - 01:15 PM	Lunch Lunch
Tue, 16 May 01:15 PM - 01:25 PM	Session ISG Insights: Is technology the answer to my ESG strategy? How can brands operationalize their ESG strategy effectively by leveraging technology to reduce carbon footprint, enhance opera...continue reading Kathryn Rudy Chief Data & Analytics Officer, ISG
Tue, 16 May 01:30 PM - 02:00 PM	Session PANEL: Connecting Governance, Culture and Accountability to Your ESG Strategy ESG has taken centerstage, not just due to regulations and compliance but also due to customer expectations. Customers want to ...continue reading Shafqat Azim Partner, ISG Tope Sadiku Global Head of Employee Digital Experience, K..
Tue, 16 May 02:05 PM - 02:30 PM	Session Featured Presentation
Tue, 16 May 02:40 PM - 03:00 PM	Networking Networking Break & Innovation Lab
Tue, 16 May 03:00 PM - 03:10 PM	Session ISG Insights: An Inside Out Approach to Increasing Your Customer's Marketshare Learn the good, the bad and the ugly about how your EX has direct impacts on your CXShare tip...continue reading Beth Thomas Partner, ISG
Tue, 16 May 03:15 PM - 03:45 PM	Session Ensure the Hybrid Worker is Embedded into New Ways of Working
Tue, 16 May 03:50 PM - 04:20 PM	Session PANEL: Increase the Value of Your EX Culture Coin in 12 Steps EX is at the Core of a successful CX strategy, execution, and realization. But what really is “EX”? How do you qualify and quan...continue reading Rahul Khatod Transformation and Self-Leadership Coach, Gen.. Paul Cook President and CEO, CoastHills Credit Union +1 more
Tue, 16 May 04:30 PM - 05:00 PM	Closing Ceremony Turning Notes into Actions: Design Thinking
Tue, 16 May 05:00 PM - 06:00 PM	Closing Ceremony Closing Reception