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The Customer Relationship Management training course offered by the Oxford Management Centre is an interactive 5-day program designed to transform how organizations engage with their customers. The course emphasizes the drastic changes in customer behavior and expectations due to advancements in web technologies and the increasing importance of customer experiences.
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Attendees will learn that traditional marketing models are outdated and that the strategic focus has shifted to building relationships, engaging dialogues, and creating world-class experiences that resonate with today's consumers. The course aims to equip participants with the latest scientific insights, models, and theories necessary to excel in a competitive landscape that operates 24/7.
Throughout the training, participants will explore why merely good customer service is insufficient, how to deliver unique value consistently, and the significance of emotional engagement in sales. Key topics include understanding the personal nature of value, developing market-defining strategies, and crafting memorable customer experiences that lead to loyalty and advocacy. By the course's conclusion, attendees will be able to grasp the true essence of customer value, design sustainable processes that cater to customer needs, and communicate effectively across multiple channels. The course is tailored for a wide range of professionals, particularly those in frontline customer service roles, aiming to deepen their understanding of customer behavior and enhance their organizational impact. Participants will also receive an Oxford Management Centre Certificate upon successful completion, which includes Continuing Professional Education credits.
Throughout the training, participants will explore why merely good customer service is insufficient, how to deliver unique value consistently, and the significance of emotional engagement in sales. Key topics include understanding the personal nature of value, developing market-defining strategies, and crafting memorable customer experiences that lead to loyalty and advocacy. By the course's conclusion, attendees will be able to grasp the true essence of customer value, design sustainable processes that cater to customer needs, and communicate effectively across multiple channels. The course is tailored for a wide range of professionals, particularly those in frontline customer service roles, aiming to deepen their understanding of customer behavior and enhance their organizational impact. Participants will also receive an Oxford Management Centre Certificate upon successful completion, which includes Continuing Professional Education credits.
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Timings09:00 AM-06:00 PM (expected)Not Verified | Entry FeesCheck Official Website |
Estimated Turnout- Delegates Based on previous editions | Official LinksWebsiteContacts
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EditionsNov 2026 Interested+3 more editions Frequency Bi-annual | Report Error Claim this event |
| Different Located Editions Customer Relationshi...01 - 05 Feb 2027 2 Followers Customer Relationshi...14 - 18 Sep 2026 | |
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EditionNov 2026
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Samantha Carter
Marketing
Dubai, United Arab Emirates
Felix .o. Adeniyi .
General Manager
Dubai, United Arab Emirates
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Dubai, United Arab Emirates
Sviatlana Huchek
PC
Dubai, United Arab Emirates
sherry
Event
Dubai, United Arab Emirates
Zeina Kaissi Khoury
Senior Consultant
Dubai, United Arab Emirates
Muhammad Danish
Head of Networks & Security
Dubai, United Arab Emirates
Fahadkk
Sales Engineer
Dubai, United Arab EmiratesView More
25.20500055.271000
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Dubai , UAE
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