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"Excellence in Customer Interaction Summit"
The 4th Annual Excellence in Customer Interaction Summit is an in-person event set in the vibrant city of Munich, Germany, where industry leaders and innovators will gather to redefine the future of customer interactions. This summit is tailored for senior executives, heads of contact centers, digital transformation leaders, and customer
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engagement experts from various sectors, including Banking, Insurance, Telecommunications, and Retail. Over the course of two days, attendees can expect to dive deep into emerging trends, innovative solutions, and practical strategies aimed at creating seamless, intelligent, and meaningful interactions that build trust and loyalty, ultimately driving business impact into 2026 and beyond.
Participants will have the opportunity to gain unparalleled insights from global thought leaders and engage with real-world success stories that showcase the effectiveness of innovative strategies. The event will highlight cutting-edge trends such as AI, predictive personalization, and ethical customer engagement. Attendees will also have access to practical frameworks, tools, and certifications designed to accelerate professional growth. The summit emphasizes the importance of seamless engagement, customer-centric design, and data-driven strategies to create consistent, relationship-building customer interactions. Key topics will include data-driven personalization, the building of human-centered service models through digital innovation, and the role of empowered intelligence and empathy in fostering authentic engagement. With a welcoming atmosphere that encourages sharing and discussions, participants can expect excellent networking opportunities, ensuring valuable connections are made. Munich, known for its unique blend of rich cultural heritage and modern innovation, provides the perfect backdrop for this summit, making it an ideal location for industry leaders to convene and share insights that drive innovation and push boundaries in the realm of customer interaction.
Participants will have the opportunity to gain unparalleled insights from global thought leaders and engage with real-world success stories that showcase the effectiveness of innovative strategies. The event will highlight cutting-edge trends such as AI, predictive personalization, and ethical customer engagement. Attendees will also have access to practical frameworks, tools, and certifications designed to accelerate professional growth. The summit emphasizes the importance of seamless engagement, customer-centric design, and data-driven strategies to create consistent, relationship-building customer interactions. Key topics will include data-driven personalization, the building of human-centered service models through digital innovation, and the role of empowered intelligence and empathy in fostering authentic engagement. With a welcoming atmosphere that encourages sharing and discussions, participants can expect excellent networking opportunities, ensuring valuable connections are made. Munich, known for its unique blend of rich cultural heritage and modern innovation, provides the perfect backdrop for this summit, making it an ideal location for industry leaders to convene and share insights that drive innovation and push boundaries in the realm of customer interaction.
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Timings09:00 AM-06:00 PM (expected)Not Verified | Entry FeesCheck Official Website |
Estimated Turnout- Delegates Based on previous editions | Event TypeConference |
EditionsSep 2026, Munich InterestedJan 2022, Online +4 more editions Frequency Annual | Official LinksWebsiteContact Report Error Claim this event |
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BINA International Limited Germany10 Total Events | |
48.13500011.582000 Venue
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EditionSep 2026
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Speakers (past edition)
Speaker
Hugo Pinto
Head of Marketing & Commercial - Europe, VodafoneSpeaker
John Leigton
Customer Service Director, EasyjetSpeaker
Ricardo Pinto Guardado
IT Transformation Associate Director, CarrierSpeaker
John Paul Peiper
Member of the Board of Management, Direct Sales & Omnichannel, ErgoSpeaker
Verena Grundke
Director Customer Marketing, TelefonicaSpeaker
Joerg Bohemn
Head of Board Customer Care, BMW48.13500011.582000
Venue
Munich , Germany
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